Shipping policy – H.S. Diamonds

Shipping policy

H.S Diamonds is proud to offer our entire collection of jewelry, custom pieces, and loose diamonds to customers all over the world free of shipping charges. However, YOU ARE RESPONSIBLE FOR ANY AND ALL DUTIES, GST/PST/HST/VAT, TAXES OR SURCHARGES LEVIED BY YOUR COUNTRY OF DELIVERY. Please check with your local authorities prior to placing your order to confirm taxes and duties. Should a situation arise where payment of taxes and duties fails to be made, as per Customs policies of most countries, your order will be returned to H.S Diamonds. Should a situation arise where we are unable to make contact with you for delivery and we are unable to contact you via your provided contact information, your order will be returned to H.S Diamonds. Upon return of all standard products under these circumstances, you will be charged a $200 return shipping fee and refunded the remaining value of the purchased product. Custom pieces are non-refundable and you will be charged the full cost of the product and billed for an additional $200 return shipping fee. Should special circumstances occur, H.S Diamonds reserves the explicit right to accept or decline exceptions to this policy at their full discretion.

Secure shipping and insurance is provided by Brink's Global Services or an equivalent secure delivery service to all our shipping destinations, regardless of the order amount. For added security, a signature will be required upon delivery of all H.S Diamonds orders. An adult 18 years or older must be available at the business or home address indicated to sign for receipt. All items are securely packaged and fully insured while in transit to your home or office. Most shipments outside of Israel arrive within two to five business days, however the customs process in each country may vary and often packages may be held longer. Items are shipped once they have passed through our thorough quality control. Loose diamonds are shipped immediately after passing inspection. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of the item(s). For insurance reasons we cannot reroute packages after they have shipped from H.S Diamonds.

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