Returns, Exchanges & Resizing
At H.S Diamonds, we take pride that our jewelry is produced with the highest standards of quality and excellence. In order to make sure you are completely satisfied with your H.S Diamonds purchase, we offer a 30 day return and exchange policy for all standard products shipped worldwide. We are not able to accept returns or exchanges of custom or engraved products. In order to initiate the return process, a customer must first receive their package from customs, then ship it back to us. For purchases both within Israel and internationally, the customer is responsible for paying return shipping costs. WE HIGHLY RECOMMEND THAT YOU SHIP YOUR PRODUCT WITH A TRACKABLE TRUSTED CARRIER AND PURCHASE SHIPPING INSURANCE. H.S Diamonds is not liable for products lost, stolen, or damaged during return shipping. Should loss, theft, or damage occur during return shipping, it is the sole responsibility of the customer to file a claim with their mail carrier. H.S Diamonds is unable to refund lost, stolen, or damaged products under any circumstance.
In the case of exchanges, the customer is responsible for paying shipping both ways as well as any additional duties, GST/PST/HST/VAT, taxes, luxury item taxes, or surcharges incurred in their respective country. International customers please note that if you choose to exchange an item, taxes are levied every time a jewelry item crosses the border. Customers within Israel may avoid return/exchange shipping charges by dropping off and/or picking up the product they wish to return or exchange at our Tel Aviv offices. Customers MUST CALL AND MAKE AN APPOINTMENT BEFOREHAND and bring a valid government ID in order to be allowed entry to our offices for any reason. The Israel Diamond Exchange is a secure building and we will need to grant you a security pass.
Recipients of orders shipped within Israel are eligible for free ring resizing in our Tel Aviv office. In order to be eligible for a free ring resizing, you must make an appointment and bring the ring, accompanying certificate of authenticity, and government ID to our Tel Aviv office. For orders shipped internationally, we cannot offer ring resizing since taxes are levied every time a jewelry item crosses the border. We encourage international customers to bring their ring to a trusted jeweler in their country for resizing.
If you have any questions regarding H.S Diamonds' return, exchange and/or resizing policy, please do not hesitate to contact us.