Shipping Policies

H.S Diamonds is proud to offer our entire collection of jewelry, custom pieces, and loose diamonds to customers all over the world free of shipping charges. However, YOU ARE RESPONSIBLE FOR ANY AND ALL DUTIES, GST/PST/HST/VAT, TAXES, LUXURY ITEM TAXES OR SURCHARGES LEVIED BY YOUR COUNTRY OF DELIVERY. It is the sole responsibility of the customer to check with your local authorities prior to placing your order to calculate taxes and duties. Should a situation arise where payment of taxes and duties fails to be made, your product may be seized by customs and we will be unable to refund your purchase. H.S. Diamonds does not under any circumstance accept forced returns by way of failure to pay duties, GST/PST/HST/VAT, taxes, luxury item taxes, or surcharges at customs. In the event a customer attempts to initiate a forced return by way of customs, H.S. Diamonds reserves the right to refuse the return and your money will not be refunded. H.S. Diamonds is unable to reroute packages or change the delivery address once an order has already shipped due to security and insurance considerations.

Should special circumstances occur, H.S Diamonds reserves the explicit right to accept or decline exceptions to this policy at their full discretion. In the event an exception to the shipping policy is made, the customer is fully liable for any charges incurred to H.S. Diamonds which must be paid before H.S. Diamonds initiates the process to free your purchase from customs or change its delivery address.

Secure shipping and insurance is provided by Brink's Global Services or an equivalent secure delivery service to all our shipping destinations, regardless of the order amount. For added security, a signature will be required upon delivery of all H.S Diamonds orders. An adult 18 years or older must be available at the business or home address to sign for receipt. Additional procedures may vary by country. It is the responsibility of the customer to be aware of and comply with local protocols in order to receive their package.

All items are fully insured while in transit to your home or office. Most shipments outside of Israel arrive within two to five business days, however the customs process in each country may vary and often packages may be held longer. Please check with your local authorities to determine if customs holding costs may apply. All H.S. Diamonds products are shipped once they have passed through our thorough quality control. Loose diamonds are shipped immediately after passing inspection. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of the item(s).

Third Party Brokerage

In some cases, third party brokerage may be necessary in order for shipments to be fulfilled in certain countries (Note: shipments to France may require third party brokerage). Please note that H.S. Diamonds ltd does not endorse or claim any control over any third party brokerage, and is unable to undertake responsibility to review third party brokerage content and polices.

Restrictions

Please note that H.S Diamonds items shipped outside of the US, Canada, and Israel may not be in accordance with specific standards of the destination country indicated in the shipping address provided. H.S Diamonds is not responsible for determining which products can be legally imported into countries outside of the US, Canada, and Israel. For questions regarding possible shipping restrictions to your shipping address of choice, please check with your local authorities.

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